Support

Whatsapp Support 1. Frequently Asked Questions (FAQ)

Q1: How do I place an order?

To place an order, follow these steps:

Log into your account.

Select the service category you wish to use.

Choose your desired service and provide the necessary details (e.g., username, post URL).

Complete the payment, and your order will start processing shortly.

Q2: How long will it take for my order to be completed?

Each service has a different processing time. You can check the estimated delivery time on the service description page. If there’s a delay, you can contact our support team for assistance.

Q3: My order was not completed. What should I do?

If your order was not completed within the expected timeframe, please check the status in your order history. If there’s an issue, reach out to our support team with your order ID, and we’ll investigate it promptly.

Q4: Can I cancel my order?

Orders can be canceled if they have not yet started processing. If your order is still in the "Pending" stage, contact our support team immediately to request a cancellation.

Q5: How can I request a refund?

Refunds are provided in certain cases, such as undelivered services or technical errors. Please review our [Cancellation and Refund Policy](link to refund page) for more details. For eligible refunds, email us with your order ID and reason for the request.

2. How to Contact Support

If you have questions or need assistance, please reach out through one of the following options:

WhatsApp Support: Connect with us on WhatsApp for quick assistance during business hours. [Click here to chat on WhatsApp]

Email Support: ramjiptwa@gmail.com

3. Service Status Updates

You can stay informed on service availability, known issues, or scheduled maintenance by checking our [Service Status page].

4. Tips for Faster Support

Order ID: Always include your order ID when contacting support. This helps us resolve your issue more quickly.

Screenshot: If you encounter any issues with your order, include screenshots to illustrate the problem.

5. Business Hours

Our support team is available:

Monday to Friday: 9 AM to 6 PM (GMT)
Saturday and Sunday: Limited support hours

For immediate assistance, please refer to our FAQ section or reach out during our business hours.